Niacinamide serum are popular ingredients in routines targeting dullness and uneven-looking skin. Check the individual product details to choose the right formulation.
7. Which serum is suitable for hydration?
Our Hyaluronic Acid Serum is designed for hydration-focused skincare routines.
8. What is Salicylic Acid used for?
Salicylic Acid is a beta hydroxy acid commonly used in skincare products for oily and acne-prone skin. It helps exfoliate within pores and remove excess buildup.
9. Can I use Vitamin C serum every day?
Many Vitamin C products are designed for regular use, but frequency depends on the concentration and formulation. Follow the product instructions and introduce new active ingredients gradually.
10. Can I use Retinol and Vitamin C together?
Some skincare routines can include both ingredients, but combining active ingredients may increase irritation. Beginners may prefer introducing them separately and following product-specific instructions.
11. Should I use sunscreen after applying serum?
Yes. Broad-spectrum sunscreen with SPF 30 or higher is generally recommended during daytime skincare, especially when using ingredients such as Retinol or exfoliating acids.
12. Are your products suitable for sensitive skin?
Suitability depends on the product and the individual's skin. Review the ingredient list and perform a patch test before regular use.
13. How long does skincare take to show results?
Results vary according to the product, ingredients, frequency of use and individual skin characteristics. Consistent use and realistic expectations are important.
14. Can I use multiple serums in one routine?
Some products can be layered, but combining too many active ingredients may irritate the skin. Start with a simple routine and follow product instructions.
15. Are your products dermatologically tested?
Please refer to the individual product listing for verified testing information. We do not claim that every product has undergone dermatological testing unless this is specifically documented.
Orders & Payments
16. How can I place an order?
Select your desired products, add them to your cart and complete the checkout process using the available payment options.
17. What payment methods do you accept?
Available payment methods are displayed during checkout. These may include cash on delivery and other supported payment options.
18. Can I cancel my order?
Please contact customer support as soon as possible. Cancellation depends on whether the order has already been processed or dispatched.
19. How can I track my order?
Use the tracking details provided after dispatch or contact customer support with your order number.
Shipping & Returns
20. How long does delivery take?
Delivery estimates depend on your destination, courier availability and order processing time. Please refer to our Shipping & Delivery Policy.
21. What if I receive a damaged or incorrect product?
Contact us with your order number and clear photographs of the product and packaging. Our team will review your request according to our returns policy.
22. Can I return an opened skincare product?
For hygiene and safety reasons, opened or used skincare products may not qualify for return unless they are defective, damaged or incorrectly supplied, subject to applicable law.
23. How can I contact customer support?
Contact us through our official email, WhatsApp or contact form listed on our Contact Us page.
