AtGlam & Curious, customer satisfaction is our priority. We aim to provide high-quality, dermatologist-tested skincare products, fragrances, and attars. However, if a product does not meet your expectations, we are committed to providing a clear, fair, and respectful return and refund process.
1. Customer Satisfaction Commitment
We strive to ensure that every purchase delivers value and quality. If you are not satisfied for any reason, our customer service team will guide you through a transparent and customer-first resolution process.
2. Eligibility for Returns
To qualify for a return, please ensure that:
Condition: The product must be unused, unopened, and in original condition.
Packaging: Original packaging, safety seals, labels, and tags must be intact.
Proof of Purchase: A valid order confirmation or receipt fromwww.glamcurious.comis required.
3. How to Initiate a Return
If your order meets the return conditions, please follow these steps:
Once your returned item is received and inspected:
Approval & Processing: Approved refunds will be processed promptly.
Payment Method: Refunds are issued to theoriginal payment method. Processing time may take up to30 business days, depending on your bank or payment provider.
Partial Refunds: May apply if returned items are missing components or not in original condition (unless due to our error).
5. Items Not Eligible for Refunds
The following cannot be returned or refunded:
Gift cards
Clearance, sale, or final-sale products (unless defective)
Items purchased from unauthorized resellers or third-party sites
Opened, used, or tampered products
6. Exchanges
We only replace items that aredefective or damaged.
To request an exchange, emailinfo@glamcurious.comwithin14 daysof receiving your order.
Please include your order details and product photos for verification.
7. Damaged or Defective Products
If your order arrives damaged or defective:
Contact us immediately with photos and your order number.
We will arrange afree replacementor issue afull refund.
8. Sale & Promotional Items
Products purchased during sales or promotions are eligible for returns under the standard return policy. Refunds will reflect thediscounted purchase price, unless otherwise stated.
9. Important Exceptions
Products that areopened, used, or tampered withcannot be returned.
Returns are valid only for purchases made directly throughwww.glamcurious.com.
10. Product Safety Disclaimer
All Glam & Curious products are lab-tested, dermatologist-approved, and formulated with safe, skin-friendly ingredients. However:
Individual results may vary.
If irritation or discomfort occurs,discontinue use immediatelyand consult a licensed skincare specialist.
Glam & Curious is not responsible for misuse, allergies, or reactions unique to individual skin sensitivities.
11. GDPR & Data Protection (Your Privacy Rights)
Personal information collected during the return/refund process is handled in compliance withGDPRand applicable privacy laws.
Data is used only for processing your request and will not be sold or shared with unauthorized third parties.
You have theright to access, update, or request deletionof your personal data at any time (see our [Privacy Policy] for details).
12. Contact Us
For assistance with returns, refunds, or exchanges, please contact:
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