Effective Date: 01JUNE2024

At Glam & Curious, we value your trust and strive to ensure that every purchase you make is secure and worry-free. Our Purchase Protection Policy is designed to protect you in the event of any issues with your order, from processing and shipping to receiving your products in perfect condition.

1. Order Confirmation

a. Order Verification

• Once you place an order on our website, you will receive an order confirmation email. This email will include your order details, such as items purchased, shipping address, and payment method. Please review this information carefully to ensure it is accurate.

b. Order Processing

• Orders are typically processed within [Insert Number of Business Days] business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Protection

a. Shipping Damage

• In the rare event that your order arrives damaged, please contact us within 48 hours of receiving your package. Include your order number, photos of the damaged packaging, and photos of the damaged product. We will arrange for a replacement or a refund at no additional cost to you.

b. Lost or Stolen Packages

• If your package is lost in transit or stolen after delivery, please contact us as soon as possible. We will work with the shipping carrier to locate your package. If the package cannot be recovered, we will issue a replacement or refund.

3. Product Authenticity Guarantee

a. Genuine Products

• At Glam & Curious, we guarantee that all products sold on our website are 100% authentic and sourced directly from our trusted manufacturers. We do not sell counterfeit or expired products.

b. Product Concerns

• If you have concerns about the authenticity or quality of a product you received, please contact us immediately. We will investigate the matter and take appropriate action, which may include issuing a replacement or refund.

4. Secure Payments

a. Payment Methods

• We use secure payment gateways to process your transactions, ensuring that your payment information is encrypted and protected. Accepted payment methods include credit/debit cards, PayPal, and other secure payment options as listed on our website.

b. Fraud Protection

• Our systems are designed to detect and prevent fraudulent transactions. If we suspect any suspicious activity, we may contact you to verify your identity or cancel the order for your protection.

5. Satisfaction Guarantee

a. Customer Satisfaction

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our [Returns & Refunds Policy](insert link) for information on how to return products and receive a refund.

6. Dispute Resolution

a. Resolving Issues

• If you encounter any issues with your purchase that are not covered by the above protections, please contact our customer service team at email@glamcurious.com. We are committed to resolving any disputes amicably and to your satisfaction.

b. Arbitration

• In the unlikely event that we are unable to resolve a dispute, you agree to submit the matter to binding arbitration, as outlined in our [Terms & Conditions].

7. Contact Us

If you have any questions or concerns about our Purchase Protection Policy, please reach out to us at:

Glam & Curious
Email: email@glamcurious.com