Effective Date: 01JUNE2024

At Glam & Curious, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help. Please review our Returns & Refunds Policy below to understand your options.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The product must be unused, unopened, and in the same condition that you received it.
• Packaging: The product must be in its original packaging, including all tags, labels, and protective seals.
• Proof of Purchase: You must provide a valid receipt or proof of purchase from Glam & Curious.

2. Return Process

If your product meets the return eligibility criteria, please follow these steps:

a. Contact Us

• Email our customer service team at [Insert Contact Email] within 14 days of receiving your order. Please include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.

b. Return Authorization

• Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

c. Shipping

• You are responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

d. Return Address

• Please send your returned item to the following address:
  • Glam & Curious
    Office No. 06, Bungesh Plaza, VIP Proper. A.E.C.H.S Rawalpindi Pakistan

3. Refunds

a. Refund Approval

• Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process your refund.

b. Refund Method

• Refunds will be issued to the original payment method used for the purchase. Please allow 30 working days for the refund to appear on your account, depending on your payment provider’s policies.

c. Non-Refundable Items

• Certain items are non-refundable, including:
  • Gift cards
  • Final sale items
  • Products purchased from third-party retailers

d. Partial Refunds

• Partial refunds may be granted at our discretion in cases where the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at email@glamcurious.com within 14 days of receiving your order.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team immediately at [Insert Contact Email]. We will arrange for a replacement or refund at no additional cost to you. Please include your order number and photos of the damaged or defective product in your communication.

6. Sale and Promotional Items

Items purchased during sales or promotions are subject to the same return and refund conditions as regular-priced items, unless otherwise stated. However, refunds for sale items will be issued at the sale price.

7. Return Exceptions

• Products that have been opened, used, or tampered with are not eligible for returns or refunds.
• Returns and refunds are not available for items purchased through unauthorized sellers or third-party websites.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

Glam & Curious
Email: email@glamcurious.com