Shipping Policy by Glam & Curious

Effective Date: 01 June 2024

At Glam & Curious, we are committed to delivering your skincare and beauty essentials safely, efficiently, and with care. Whether you are shopping from within Pakistan or placing an order through our UAE hub, our goal is to provide a reliable and satisfying delivery experience.


1. Shipping Locations

  • We currently deliver across Pakistan.

  • Orders placed in the UAE are serviced through our UAE operations (products are shipped locally within the UAE, not from Pakistan).

  • We are working to expand international shipping soon. Updates will be posted on our website.


2. Order Processing Time

  • Orders are processed within 2–3 business days after confirmation.

  • Orders placed on weekends or public holidays are processed the next working day.

  • During high-volume periods (sales, promotions, Eid, etc.), processing times may be slightly longer. Customers will be notified of any delays.


3. Estimated Delivery Times

  • Standard Delivery (Pakistan): 3–5 business days

  • Express Delivery (selected cities): 1–2 business days

  • UAE Orders: 2–4 business days (fulfilled by UAE shipping partners)

Note: Delivery times are estimates. Actual timelines may vary due to courier delays, weather conditions, remote locations, or unforeseen circumstances.


4. Shipping Charges

  • Free shipping is available on orders above a certain value (see current promotions on our homepage).

  • Flat-rate shipping applies to orders below the free-shipping threshold.

  • Additional charges may apply for urgent or express delivery requests.

  • Exact fees are calculated at checkout before order confirmation.


5. Order Tracking

Once your order is shipped, you will receive:

  • An email or SMS confirmation with tracking details.

  • A tracking link to monitor your parcel’s progress via our courier partners.

If tracking information is not received within 48 hours, please contact our support team.


6. Shipping Partners

We work with reliable courier services to ensure secure deliveries:

Pakistan: TCS, Call Courier, Leopards, M&P
UAE & International: Aramex, DHL


7. Delays & Exceptions

Although we aim to deliver within stated timelines, delays may occur due to:

  • Public holidays, natural events, or adverse weather

  • Political or logistic disruptions

  • Remote or non-serviceable locations

In such cases, our support team will keep you informed and assist with updates.


8. Failed Deliveries / Incorrect Information

To ensure smooth delivery, please provide accurate address and contact details at checkout.

  • Glam & Curious is not responsible for delivery issues caused by incorrect information or customer unavailability.

  • Orders returned due to failed delivery attempts may require additional re-shipping charges.

  • Our team will contact you to confirm updated details before re-dispatching.


9. Damaged or Tampered Packages

We take special care with packaging. However, if your parcel arrives damaged:

  • If visibly damaged on arrival: please refuse delivery.

  • If discovered after delivery: contact us immediately with photos of the packaging and product.

We will investigate and offer a suitable resolution (replacement, refund, or credit, depending on the case).

📧 Email: info@glamcurious.com
📱 WhatsApp: +92 319 5759233


10. International Shipping (Coming Soon)

We are preparing to expand shipping beyond Pakistan and the UAE. Updates will be shared via our website and newsletter.


11. GDPR & Data Protection

  • Customer data (name, contact details, shipping address) is used only for order fulfillment.

  • Information may be securely shared with trusted courier partners for delivery purposes.

  • We do not sell or misuse your personal data.

  • You have the right to access, correct, or request deletion of your personal information in line with GDPR. For details, see our [Privacy Policy].


12. Contact Us

For shipping inquiries, order status updates, or delivery concerns, please reach out:

Glam & Curious Support Team
📧 Email: info@glamcurious.com
📱 WhatsApp: +92 319 5759233
📞 Phone: (092)-051-5497041